Customer Service
What do you need help with? Search the answers below or pick a topic. A real person reads every message, usually replying within 24 hours.
- Track my orderLook up your order with your order ID and billing email.
- Shipping & deliveryFree US shipping and tracking on every order, and what to expect.
- Returns, refunds & cancellationsWhat we refund, how to ask, and how to cancel.
- Size helpClog size guide with a US to EU conversion chart.
- Contact usEmail us or use the form. We usually reply within 24 hours.
- Privacy policyHow we collect, use and protect your information.
Browse help topics
Quick answers to the questions we hear most. Each one links to the full page.
How long does shipping take?
Orders ship within 2–5 business days after you place them and usually arrive about 10 business days after you order.
Shipping & delivery →Is shipping free?
Yes, shipping is free on orders in the United States, and every order includes tracking.
Shipping & delivery →How do I track my order?
Every order ships with tracking. You can also use our order tracking page with your order ID and billing email.
Track my order →What if my order is late?
Occasional carrier delays and orders placed on weekends or holidays can push a delivery date. If your order goes past the expected time, write to us and we will look at it case by case.
Shipping & delivery →Can I change my shipping address?
Please double-check your shipping address at checkout. If you spot a mistake, email us straight away. We can often correct it before the order ships, but we can’t change it once tracking has been issued.
Returns, refunds & cancellations →Why does it take about ten days?
Every item is printed after you order it, in the size and style you chose. Nothing sits on a shelf waiting for you.
FAQ →Do you accept returns?
Every item is made to order, so we do not accept returns or size exchanges. Please check the size chart on the listing before you order.
Returns, refunds & cancellations →What if my order is damaged or isn’t what I ordered?
If your order arrives damaged, misprinted, or isn’t what you ordered, we refund it and you do not need to send anything back. Email su*****@********nd.com with your order number and a photo.
Returns, refunds & cancellations →How long do I have to report a problem?
Please contact us within 30 days of delivery to report a damaged, defective or incorrect item.
Returns, refunds & cancellations →Can I cancel an order?
You can cancel until your order goes into production. Once tracking has been issued, it cannot be cancelled.
Returns, refunds & cancellations →When will I get my refund?
If a refund is approved it goes back to your original payment method. Your bank may take a few business days to show it.
Returns, refunds & cancellations →What about digital downloads?
Digital downloads (planners, printables, spreadsheets, templates and wall-art files) are delivered instantly, so they can’t be returned or exchanged. If a file won’t open or something is wrong, contact us and we’ll fix it or refund you.
Returns, refunds & cancellations →How do I choose my size?
Each listing has a size chart. If you are between sizes, choose the next size up.
Clog size guide →What payment methods do you accept?
Checkout offers PayPal and credit or debit card payment. Depending on your device and browser you may also see Apple Pay or Google Pay. The options available to you are shown at checkout.
FAQ →Do I need an account to order?
No. You can check out as a guest, or create an account during checkout to follow your orders later.
FAQ →How do I leave a review?
Open the product page of the item you ordered and use the review form under Reviews. Reviews are held for approval before they appear, and we publish them as written. We ask for honest reviews and do not offer anything in exchange for a positive one.
What customers say →Who runs Abundifind?
Abundifind is an independent online store run by Abundifind, LLC, a Kansas limited liability company in the Kansas City area.
About Abundifind →How do I reach you?
Email su*****@********nd.com or use the contact form. We read every message and aim to reply within 24 hours.
Contact us →No help topics match your search. Try fewer words, or write to us and a real person will answer.
Can’t find what you’re looking for?
Pick the closest match and we’ll point you to the right page.
- Check on an order that hasn’t arrivedUse order tracking first. If it hasn’t moved or the order hasn’t arrived when it should, write to us.
- Report a damaged, misprinted or wrong itemEmail your order number and a photo within 30 days of delivery. You don’t need to send anything back.
- Cancel an orderYou can cancel until your order goes into production.
- A digital download won’t openTell us which file and we will make it right.
- Looking for something specific?See our Personal Shopping Concierge page.
- Terms & conditionsThe terms that apply to purchases from Abundifind, LLC.
Still need help?
Email su*****@********nd.com or use the contact form. A real person reads every message, usually replying within 24 hours.
For an order question, include your order number and the email you used at checkout.
Helpful guides
Sizing, fit and care, from our blog.
